If you are a consumer and you have submitted a complaint as a result of which, despite our best efforts, the dispute could not be resolved, you can contact the Alternative Dispute Resolution bodies.
To this end, a European platform has been set up for the online resolution of consumer disputes (so-called ODR platform).
The ODR platform can be consulted at the following address: http://ec.europa.eu/consumers/odr/
Through the ODR platform, you can consult the list of ODR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which it is involved.
For more information, please consult ours General conditions of Sale.