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Terms and conditions

These general conditions of sale regulate the sale of products through the gioelleriagagliardi.com site, owned by the company Brumi srl with registered office in Via Fabio Filzi 33, VAT / Tax Code IT07822200155. The sale of products by third party sellers will be governed by the terms and conditions of sale applicable from time to time. Gioielleria Gagliardi invites the customer / buyer to carefully read these General Conditions of Sale before proceeding with any purchase. By making any purchase, the customer will fully accept these General Conditions of Sale. The sales contracts relating to Gioielleria Gagliardi are considered concluded when the customer receives (by clicking on the "Buy" button) the purchase order made by the customer. The customer, by sending his purchase order electronically, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in relations with Gioielleria Gagliardi.


If you want to buy one or more products shown on the site, these can be selected one at a time, adding them to your cart. Once all the items to be purchased have been selected, the customer can close the cart and place the order. At this point, a summary page of the selected products, their price and delivery options (with related costs) will appear. The customer will be asked to choose the preferred solution for delivery, transport and payment method. At the bottom of the same page, you will find the Buy button, which you will need to click on to place your order. The order will therefore be considered as a customer's contractual purchase proposal addressed to Gioielleria Gagliardi for the products listed, each considered individually. Upon receipt of the order, an e-mail will automatically be sent to the customer for taking charge of the order (E-mail Confirmation Order) which, however, does not constitute acceptance of the purchase proposal. By sending the Order Confirmation E-mail, in fact, Gioielleria Gagliardi limits itself to confirming that it has received the order and has submitted it to the data verification process and availability of the requested products. The sales contract with Gioielleria Gagliardi will be considered concluded only when a separate e-mail accepting the purchase proposal is sent to the Customer, which will also contain information relating to the shipment of the product and the expected delivery date (E- shipping confirmation email). In the event that the order is processed through more than one shipment, the customer will receive a separate shipment confirmation email. The customer can freely cancel his order before receiving the shipping confirmation email, provided that the order has not already been prepared for the shipping process. In this case no cost will be charged. In any case, the right of withdrawal remains valid under the terms and conditions set out in the following article. The electronic invoice for an order will be sent to the customer in the shipping confirmation email.


The customer can make the payment due by choosing one of the following methods listed below. Payment by credit card: If the customer intends to pay by credit card, he can use the PayPal payment procedure, suitable for guaranteeing the confidentiality of the data provided by the customers. For any information and further legal agreements, the customer is referred to the website www.paypal.com. The purchased product, together with the relative invoice, will be delivered by courier to the address indicated by the customer at the time of the order. In case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender.


Right of withdrawal
Subject to the exceptions indicated below, the customer has the right to withdraw from the order placed, without giving any reason, within 14 days from the day on which he received the ordered product (or the last product, batch or piece in the case of goods , lots or more pieces delivered separately). The customer must communicate - by registered letter or certified e-mail - to Gioielleria Gagliardi, Via Fabio Filzi 33 20124 Milan, brumi-srl@pec.it the exercise of the right of withdrawal. To exercise the right of withdrawal, the above communication must be sent before the expiry of the 14-day period and the product must be returned by post or courier to Gioielleria Gagliardi, Via Fabio Filzi 33 20124 Milan. All payments received in relation to the product for which the right of withdrawal has been exercised (including the shipping costs incurred for the return) will be refunded by bank transfer to the coordinates indicated by the customer in the withdrawal notice, by Gioielleria Gagliardi within 14 days. starting from the day on which Gioielleria Gagliardi has received the communication concerning the exercise of the right of withdrawal. Gioielleria Gagliardi can withhold the refund until the returned product has been received. The customer will have to bear the direct costs for returning the products, costs that will be reimbursed by Gioielleria Gagliardi, together with the return of the product price. The customer can be held responsible for the decrease in the value of the goods resulting from the handling of the goods (other than that necessary to establish the nature, characteristics and functioning of the goods).
Exceptions to the right of withdrawal The right of withdrawal does not apply in the case of: - supply of sealed goods which are not suitable for return for hygienic or health protection reasons and which have been opened after delivery or in the case of supply of products which are, after delivery, inseparably mixed with other goods; - supply of goods made to measure or clearly personalized; - supply of goods which risk deteriorating or expiring rapidly.
Return policies All products purchased on the gioielligagliardi.com site can be returned within 30 days of delivery as long as they are intact, unused or damaged. Sealed products will only be accepted if the liner and / or packaging is intact. Products must be returned by post / courier and properly packaged. In these cases, only the price paid for the purchase will be refunded. The shipping costs incurred for returning the item will not be refunded. The risks deriving from transport and the return costs will be at your expense. These provisions are additional and do not affect your rights under the law, nor your right of withdrawal within 14 days described above.


All prices include VAT applicable by law. Information on the availability of products for sale is shown on the site, as well as on the presentation page of each product. We remind you that the estimated delivery and delivery times of the products are purely indicative and you cannot rely on them completely. Once your order is received, you will be notified by email if any of the products ordered are not available. If, due to misunderstandings or other inconveniences, the price indicated on the site should be lower than the correct price for the sale of a product, the customer will be contacted to check whether he still wishes to purchase the product at the correct price, otherwise the order cannot be accepted. If the correct price of a product is lower than that indicated on the site, the customer will only be charged the correct lower price and the product will still be shipped.


If the goods ordered on gioielleriagagliardi.com were delivered outside Italy, the customer could be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be borne by the customer. Gioielleria Gagliardi has no control over these costs and cannot predict the amount. Customs policies vary greatly from country to country and the customer should therefore contact their local customs office for more information. The customer is required to be aware that when placing orders on the site, he is considered an importer and is therefore required to comply with all the laws and regulations of the country where the goods will be shipped and received.


In case of non-compliance by the customer with these General Conditions of Sale, the failure of Gioielleria Gagliardi to exercise the right to act against him, does not constitute a waiver of the right to act for the violation of the commitments undertaken by the customer.


Gioielleria Gagliardi does not sell products to minors. If the customer is under 18 years of age, he or she can only use jewelery with the involvement of a parent or guardian.


GAGLIARDI JEWELERY VIA FABIO FILZI, 33 20124 MILAN ITALY info@gioielleriagagliardi.it